Privacy Policy

Overview

This Privacy Policy explains what information HostDudes may collect from website visitors, leads, and clients, how that information is used, and how it is handled. It is meant to work alongside the HostDudes Service Agreement, which governs the paid client relationship.

Information We May Collect

Depending on how you interact with HostDudes, we may collect information such as your name, email address, Discord username, wallet address, API keys or similar credentials, node-related configuration details, billing or invoice contact details, and any other information you choose to provide through our website, Discord, email, or support conversations.

We may also collect limited technical information from website visitors, such as IP address, browser type, device information, referral source, and basic site usage data.

How We Use Information

We may use collected information to:

• Respond to inquiries and communicate with prospective clients
• Provision, operate, and support hosted node services
• Process billing, invoices, and account-related communication
• Provide customer support through Discord, email, or other approved channels
• Maintain service security, performance, and reliability
• Improve the website, offerings, and support workflow
• Meet legal, accounting, or operational requirements

Website Analytics, Cookies, and Logs

HostDudes may use basic website analytics, server logs, cookies, or similar technologies to understand site traffic, improve performance, and maintain security. If third-party tools are used for analytics, scheduling, forms, payments, or embedded services, those providers may also collect information according to their own privacy practices.

How Information May Be Shared

HostDudes does not sell personal information. Information may be shared with service providers when reasonably necessary to operate the business, such as infrastructure vendors, communication tools, invoicing providers (for example, Xero), payment processors (for example, Stripe and PayPal), analytics providers, or other business systems used to deliver service. Information may also be disclosed if required by law, legal process, or to protect HostDudes, its clients, or the public.

Data Security

HostDudes takes reasonable measures to protect the information it receives. However, no storage or transmission method is guaranteed to be completely secure. Clients should avoid sharing unnecessary sensitive information and remain responsible for protecting their own wallet credentials, seed phrases, API keys, passwords, and related access data.

Payment Information

HostDudes does not directly collect or store credit card or bank account details. Payments are processed through third-party providers such as Stripe and PayPal, whose own privacy practices govern that data. Review their policies for details on how payment information is handled.

Data Retention

Information may be retained for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, enforce agreements, resolve disputes, comply with legal obligations, or protect HostDudes from abuse or fraud. Information that is no longer reasonably needed may be deleted or anonymized.

Your Choices and Requests

You may request access to, correction of, or deletion of certain personal information that HostDudes holds about you, subject to legal, operational, contractual, or security limitations. To make a privacy-related request, contact support@hostdudes.com.

Third-Party Services and External Sites

The HostDudes website, Discord, invoicing flow, and related services may link to or rely on third-party platforms. HostDudes is not responsible for the privacy or security practices of third-party websites, platforms, or tools. You should review their terms and privacy policies separately.

Policy Changes

HostDudes may update this Privacy Policy from time to time. The latest version posted on this site will control unless otherwise stated.

Contact

If you have questions about this Privacy Policy or how we handle your data, please visit our contact us page on our website.