Effective Date: 12/10/2024
At HostDudes, we prioritize your privacy and are committed to protecting any personal information you share with us. This privacy policy outlines how we collect, use, and safeguard your information. By using our services, you agree to the practices described below.
Information We Collect
We may collect the following types of information:
a. Information You Provide
- Name
- Email address
- API keys or access credentials for nodes
- Contact information submitted through our hosting application, support channels, or platforms such as Discord
b. Non-Personal Information
- IP address
- Browser type and version
- Device information
- Cookies and tracking data
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To set up and maintain your hosting services.
- Billing: To issue invoices via third-party providers such as Xero.
- Support: To assist you with technical issues and answer questions.
- Improvement: To analyze website usage and improve our services.
- Communication: To send important updates, promotions, or announcements.
Sharing Your Information
We may share your information with the following trusted third parties:
- Invoicing and Payment Processors: We use services like Xero, PayPal, and Stripe to issue invoices and process payments. HostDudes does not store or directly handle your payment information.
- Service Providers: Trusted third-party tools for analytics and operational purposes.
- Legal Requirements: Authorities if required by law or to protect our legal rights.
Clarification on Payment Information
HostDudes does not directly collect or store payment information, such as credit card details. Payment processing is securely handled by third-party providers (e.g., PayPal, Stripe). Please review their privacy policies for more information on how they handle your data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These help us:
- Track website usage and analytics
- Remember your preferences
You can disable cookies through your browser settings, though some features of our site may not function properly without them.
Data Retention and Security
We retain your personal information for as long as necessary to provide our services or comply with legal obligations. We employ industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Request correction or deletion of your data
- Object to certain types of data usage
To exercise these rights, please contact us at support@hostdudes.com .
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please visit our contact us page on our website.